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Rick Todd, I want to tell you that dealing with your company, GREENFIELD Home Innovations has been an absolute delight from my first encounter with your representative and product at the Carp Fair. From your initial home visit and site investigation to the day of installation of my new generator, you and all those who work with you provided the highest level of professionalism and demonstrated excellent customer Service - with a capital S. This was one of the easiest and most pain free transactions I have ever experienced. Your ongoing dedication to your customers is superb!!! You did not hesitate to provide additional consideration to walk me through the basic features of the generator providing me with an overall understanding of how my home will now be sheltered from future power outages. So many companies now have poor customer service, it is great to find a company that cares and does the right thing. My decision to purchase the product from your company had as much to do with your quick, accurate, and competent response to my question as it did with the product itself. I am highly recommending your company to all neighbours and my friends. H. McKenzie, Dunrobin, Ontario